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Troubleshooting

I just put a new InkFlip cartridge in my printer but I’m not having any luck printing. What do you suggest?

First, be sure that you have removed the "clip", the somewhat "U" shaped piece of plastic, as well as the blue tape covering the printhead (where the ink comes out). These are both placed onto the cartridge prior to shipping to prevent leaks.

Secondly, give your cartridge a little "priming" as follows: Sometimes like a ballpoint pen which hasn’t been used for a while, the printhead simply gets a little dry ink in it, preventing ink flow. Simply set the cartridge onto a damp paper towel with the printhead directly on the moisture for about five minutes. After five minutes, you can gently rub the printhead with the same paper towel and you should start to see some ink flowing onto the towel. You may need to repeat this process to get full ink flow.

Why is my new InkFlip cartridge streaking?

You may have some dry ink on your printhead. Set the cartridge onto a damp paper towel with the printhead directly on the moisture for about five minutes. After five minutes, you can gently rub the printhead with the same paper towel and you should start to see some ink flowing onto the towel. You may need to repeat this process to get full ink flow.

My new InkFlip color cartridge is mixing my colors together. What do I do?

Sometimes in shipping, the three colors in your cartridge can get blended together on the cartridge printhead. Place the cartridge onto a damp paper towel with the printhead on the moisture for five minutes. After five minutes, you can gently rub the printhead with the same paper towel and you should start to see some ink flowing onto the towel in three distinct streaks. You may need to repeat to get full ink flow.

I just put in a new InkFlip cartridge but my printer is still telling me that I have low ink levels. What is wrong?

While uncommon, this issue may arise with some printers, most commonly of the "all-in-one" variety. The cause of the problem is the circuit board in your perfectly-good-newly-recycled cartridge cannot be reset to full – it still thinks it has run out of ink. Even if your printer is indicating to you that the ink level is low, you can be sure that your InkFlip cartridge is at or above manufacturer’s specifications ink levels.

There are some things that you may be able to do on your end to remedy the situation.

Here are some general instructions:

  1. If upon cartridge installation you receive an information alert regarding the new cartridge being depleted, and/or advising the cartridge has been previously used and/or an ink level alert when you install the cartridge, either click "OK" or "Close Window" when you receive the alert(s).
  2. If prompted during installation to select either "New Cartridge" or "Used Cartridge", even though your InkFlip cartridge has been remanufactured, be sure to select "New Cartridge".
  3. If this doesn’t work try a simple printer reset. Here are the steps:
    Step 1: Remove ALL cartridges. Step 2: Turn off printer and unplug it from the wall. WAIT 5 minutes. Step 3: Reverse the steps – plug it in, turn it back on and reinstall all cartridges. You should be good to go.

Here are some printer-specific directions:

DELL ALL-IN-ONE

While you can be assured that your InkFlip cartridge is 100% full your Dell All-In-One printer may not be convinced. To reset the printer chip so that the printer reads the cartridge level properly, perform the following steps:

Step 1: When you receive a message that says "New Black Cartridge?" be sure that the "Complete-A-Print" box is UNCHECKED and hit OK. If left checked, this box tells the printer to complete the print job using your color cartridge instead of the black cartridge we want to activate.

Step 2: You should then receive a "Reserve Tank" message with two checkboxes. Again, be sure the "Complete-A-Print" box is UNCHECKED. Also, be sure the "Don’t display this dialog again" box is CHECKED.

Once you complete the above steps your ink cartridge is installed. The next time you restart your computer or open the printer status bar the printer should be able to accurately read the ink cartridge level, in this case FULL.

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